The Research and Innovation Office acknowledges that in order to provide professional services, it is required, among other things, to set up effective administrative support systems and to respond to requests for its services in a timely, effective, thorough and courteous manner. In this regard, the office will:
- Establish and maintain appropriate administrative support systems and processes that will reduce unnecessary bureaucracy and delays;
- Provide its services to the best of its ability;
- Communicate with the research community on a regular basis and provide information in a timely and effective manner; and
- Maintain professional standards of behaviour.